FAQ

Frequently Asked Questions

How can I contact Florereg?

Email support@florereg.com. We normally reply within 1 business day.

What is the official Florereg website?

Our official store domain is florereg.com.

How long does order processing take?

Orders are normally processed within 1–3 business days. Transit time begins after the order ships.

Where will my order ship from?

Orders may be fulfilled from different facilities based on inventory and destination. We aim to use a nearby available facility where practical, but local fulfillment is not guaranteed for every order.

How do I track my order?

When tracking is available, we send a shipping confirmation with a tracking link. Tracking may take 24–72 hours to update after the label is created.

What is the 180-Day Satisfaction Guarantee?

Products displaying the guarantee on their product page may be tried for up to 180 days from delivery. Contact us within that period if the product is not right for you. We may request your order number, photos, and the remaining product or packaging. Full conditions are stated in our Return & Refund Policy.

Can I return an opened personal-care product?

Opened or used personal-care products are not eligible for ordinary change-of-mind returns for hygiene reasons. They may still qualify under the 180-Day Satisfaction Guarantee or if they arrived damaged, defective, unsafe, or incorrect.

What should I do if my order is damaged or incorrect?

Email us within 7 days of delivery with your order number and clear photos or video where reasonably possible. We will review the case and provide an appropriate solution.

Can I change or cancel my order?

Contact us as soon as possible. We will try to help before fulfillment begins, but changes cannot be guaranteed after processing or shipment.

Where do I send a return?

Do not return an item to the sender address on the parcel. Contact us first, and we will provide the correct return instructions after approval.