Shipping Policy

Need help? We're here for you.

📧 Email: service@sashaycouturetheboutique.us


📞 Phone: +85257837583

If your question isn't covered below, drop us a message and we'll get back to you as soon as we can.

1) Order Assistance

Modifying or Cancelling an Order
Orders enter processing shortly after checkout is completed. Because of this:

  • Changes or cancellations cannot be guaranteed once an order is placed.
  • If you need to make a change (such as updating a size or shipping address), email service@sashaycouturetheboutique.us immediately with your order number and we'll do our best to accommodate your request.

Didn't Receive Your Order Confirmation?

  • First, check your spam or junk mail folder.
  • If the email still isn't there, reach out to service@sashaycouturetheboutique.us and we'll verify your order status for you.

Do I Need an Account to Order?
Not at all — guest checkout is fully supported. That said, creating an account gives you a few perks:

  • View your complete order history
  • Save shipping addresses for faster checkout
  • Track your orders more conveniently

Payment Options

  • We accept most major credit and debit cards.
  • Additional payment methods (if available) will be displayed during checkout.
  • Available options may vary depending on your location.

Discount Codes
Promotional codes may be offered from time to time. Please keep in mind:

  • Only one discount code can be applied per order (unless otherwise specified).
  • Codes cannot be applied retroactively to completed orders.

2) Shipping & Delivery

Processing & Delivery Timeframes

  • Processing: Orders are typically processed within 1–3 business days (weekends and public holidays excluded).
  • Delivery: Actual delivery time varies based on:
    • Your shipping destination
    • The shipping method selected at checkout

Tracking Your Order

  • A shipping confirmation email will be sent once your order has been dispatched.
  • Tracking information will be included when available.
  • Please allow 24–48 hours for tracking details to become active in the carrier's system.

International Shipping
We deliver to a wide range of destinations worldwide. If your country or region is not available during checkout, please email service@sashaycouturetheboutique.us and we'll explore options for you.

Duties, Taxes & Customs Fees
For international orders, please be aware that:

  • Your local government may impose duties, taxes, or customs processing fees upon delivery.
  • These charges are not included in the product price or shipping cost.
  • The buyer is solely responsible for any such fees.

My Order Seems Delayed
Shipping delays can happen due to carrier issues, inclement weather, customs processing, or other unforeseen circumstances. If your order appears to be delayed:

  • Email us your order number at service@florereg.com and we'll help investigate.

Order Shows "Delivered" But I Haven't Received It
Before reaching out, please try the following:

  • Look around your delivery area — doorstep, mailbox, parcel locker, etc.
  • Ask household members or neighbors if they accepted the package.
  • Check with your building's reception, concierge, or security desk.

If the package is still missing, we recommend contacting the shipping carrier directly first. You're also welcome to email us and we'll do what we can to assist.

3) Returns & Refunds

Return Eligibility
Items may be returned within 60 days of delivery, provided they are:

  • Unworn, unwashed, and unaltered
  • In their original packaging with all original tags attached

For full details, please refer to our Return & Refund Policy.

Worn or Washed Items
Due to hygiene and quality considerations, garments that have been worn (beyond trying on for fit), washed, stained (e.g., makeup or deodorant marks), or altered are not eligible for return. (Note: Intimates and swimwear may be final sale for hygiene reasons, if applicable).

Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect garment, please contact us within 7 days of delivery. Send an email to service@sashaycouturetheboutique.us including:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item (showing the defect or incorrect tag) and its packaging

Our team will review your case and respond as promptly as possible.

Refund Processing Time
Once your returned item has been received and inspected:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

4) Apparel Information & Care

Wear & Care Guidelines

  • All Sashaycouturetheboutique garments are designed for everyday wear.
  • If you have skin sensitivities, please review the fabric composition listed on the product page prior to purchasing.

Materials & Specifications
Fabrics differ by garment (e.g., cotton, linen, silk, wool, synthetics). Detailed material blends and key features are listed on each product page.
For specific questions about a particular item's fabric or feel, email the product name or link to service@sashaycouturetheboutique.us.

Initial Odor After Unboxing
Certain garments — particularly those with specific dyes, treatments, or shipped in sealed packaging — may have a mild odor when first opened. This is normal and typically dissipates after airing out in a well-ventilated area or after the first wash.

Garment Care & Washing Instructions

  • Always check the care label attached to the inside of the garment before washing.
  • Wash with like colors and avoid harsh bleaches unless the care label specifically states they are safe to use.
  • To prevent shrinking and preserve fabric life, air dry or tumble dry on low heat when applicable.
  • Store garments out of prolonged direct sunlight to prevent color fading.

Color & Size Accuracy
We make every effort to display our clothing accurately, but please note:

  • Color: Minor differences may occur due to monitor settings, screen calibration, and studio lighting conditions.
  • Size: Slight variations are possible due to manual measurement methods and fabric stretch. Please review our sizing guide carefully before ordering to ensure the best fit.

Sizing & Fit Assistance
If you are between sizes or need help understanding the fit of a specific garment (e.g., relaxed, tailored, oversized), email service@sashaycouturetheboutique.us with your measurements and we'll be happy to provide personalized sizing advice.

5) Customer Support

How to Reach Us
📧 Email: service@sashaycouturetheboutique.us
📞 Phone: +85257837583

Response Time
We strive to reply to all inquiries within 1–2 business days, depending on volume and business hours.

Email: service@sashaycouturetheboutique.us
Phone: +85257837583