Shipping Policy

Last updated: July 26, 2026

This Shipping Policy applies to orders placed through florereg.com.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Processing time is separate from transit time. Orders placed on weekends or public holidays may begin processing on the next business day.

Fulfillment Locations

Florereg works with fulfillment facilities in multiple regions. Depending on inventory availability and the delivery address, an order may be shipped from the facility best positioned to serve the destination. We aim to use a nearby available facility where practical, but local fulfillment is not guaranteed for every order.

Delivery Estimates

Available shipping methods and estimated delivery windows are shown on the product page or at checkout. Estimates are not guaranteed and can be affected by carrier delays, customs processing, weather, peak-season volume, remote locations, or address issues.

If we become aware that an order cannot be shipped within the stated timeframe, we will contact you with an updated estimate and, where required, the option to cancel the unshipped order for a refund.

Tracking

When tracking is available, a shipping confirmation email containing the tracking number or tracking link will be sent after the order ships. Tracking events may take 24–72 hours to appear after the label is created.

Multiple Packages

Items in the same order may ship separately because of inventory location, package size, or carrier routing. Separate packages may have different tracking numbers and may arrive on different days.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support@florereg.com immediately if an address needs correction. We cannot guarantee changes after fulfillment begins. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost, Stolen, or Missing Packages

If tracking has not updated for an unusual period, or a package appears lost in transit, contact us so we can investigate with the carrier. For an approved lost-in-transit claim, we may offer a replacement or refund.

If tracking shows “delivered” but the package cannot be found, check the delivery area, household members, neighbors, building management, and the carrier first. Contact us within 7 days of the recorded delivery so we can review the case. Resolution may require a carrier investigation and is assessed based on the available evidence.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local handling fees. Unless checkout states otherwise, these charges are the customer’s responsibility and are determined by the destination authorities.

Contact

For shipping help, email support@florereg.com and include your order number.
Website: florereg.com