Return & Refund Policy
Last updated: July 26, 2026
This Return & Refund Policy applies to purchases made through florereg.com.
180-Day Satisfaction Guarantee
Products that display our 180-Day Satisfaction Guarantee on the product page may be tried and reviewed for up to 180 days from the date of delivery. If the product is not right for you, contact us at support@florereg.com within that period.
To review a claim, we may request your order number, a description of the issue, photographs, and the remaining product or original packaging. Where a return is required, we will provide return instructions. Please do not send an item back without authorization.
The guarantee is limited to one satisfaction claim per order and is intended for normal personal use. Claims involving misuse, deliberate damage, excessive consumption, unauthorized resale, or repeated abuse may be declined. This guarantee does not limit any rights that cannot lawfully be excluded.
Change-of-Mind Returns
For products not covered by the 180-Day Satisfaction Guarantee, or where the guarantee is not being claimed, contact us within 30 days of delivery. Change-of-mind items must be unused, unopened, and in their original packaging.
For hygiene reasons, opened or used personal-care products are not eligible for ordinary change-of-mind returns. This restriction does not prevent an eligible 180-Day Satisfaction Guarantee claim or a claim involving a damaged, defective, unsafe, or incorrect item.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. Contact us within 7 days if an item arrives damaged, defective, or different from what you ordered. Include your order number and clear photos or video where reasonably possible. After review, we may provide a replacement, partial refund, or full refund as appropriate. If we require a return for an approved fault or fulfillment error, we will provide instructions and cover the authorized return cost.
Return Shipping
For approved change-of-mind returns, return shipping is normally the customer’s responsibility. Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.
Do not return products to the sender address shown on the parcel. Contact us first because the correct return facility depends on the product and destination.
Refunds
Once a claim or return is approved, refunds are issued to the original payment method. Florereg normally processes an approved refund within 3–5 business days. Your bank or payment provider may require additional time, commonly 5–10 business days, to post the funds.
If more than 15 business days have passed since we confirmed a refund, contact support@florereg.com.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help before fulfillment begins, but we cannot guarantee changes or cancellation after an order has entered processing or shipped.
Legal Rights
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded under applicable consumer protection law.
Contact
Email: support@florereg.com
Website: florereg.com